The admissions process at Frontline Focus is designed to ensure first responders, military personnel, and veterans receive timely access to trauma-focused care that is both clinically appropriate and operationally feasible. Our intake procedures combine structured screening, comprehensive evaluation, and coordinated onboarding to create a smooth and seamless entry into our Intensive Outpatient Program (IOP).

 

Referral Pathways

• Self-Referral: First responders and veterans can initiate the process directly by contacting our program.

• Provider & Insurer Referrals: We accept referrals from behavioral health providers, physicians, insurers, and employee assistance programs (EAPs).

• Workers’ Compensation: We collaborate directly with workers’ compensation claims adjusters to support injured first responders requiring treatment for occupational PTSD.

• Agency Partnerships: We partner with law enforcement agencies, fire departments, and related organizations to streamline referrals and ensure easy access to care.

 

Intake Process

Initial Phone Screening

A preliminary phone call is conducted to confirm eligibility, review presenting concerns, and determine if IOP is the appropriate level of care.

Comprehensive Psychiatric Evaluation
Performed by a psychiatric nurse practitioner, this evaluation includes diagnostic clarification, medical and psychiatric history, and initial treatment planning.

 

Pre-Admission Assessment

A detailed psychosocial assessment, risk evaluation, and review of occupational and functional impairments is completed prior to admission.

 

Program Admission & Orientation

Once evaluations are complete, participants are formally admitted into the IOP and assigned to a treatment track. Group participation typically begins within 48 hours of evaluation.

 

Onboarding & Treatment Initiation

Participants are assigned a primary therapist for ongoing individual therapy sessions. A collaborative treatment plan is developed within the first week, incorporating clinical goals, return-to-work objectives, and any additional service needs. Orientation to telehealth systems, group structure, and program expectations is provided prior to joining group sessions.